Operations Manager – Rent A Car

Job description

An Operations Manager for a rent-a-car business in the UAE, especially with a focus on complying with RTA (Roads and Transport Authority) rules, should possess a diverse skill set to efficiently manage the operations. Being well-versed in UAE RTA rules and regulations is critical for ensuring compliance and operational efficiency.

Roles & Responsibilities:

Handling Rental Agents:

• Oversee rental agents’ activities, including customer interactions, vehicle reservations, and rental agreements.
• Ensure agents provide excellent customer service and adhere to company policies and RTA regulations.

Fleet Management:

• Manage the rental fleet, including vehicle maintenance, inspections, and scheduling.
• Optimize fleet utilization to maximize revenue and minimize downtime.

Non-Rental Operations:

• Supervise non-rental aspects, such as vehicle cleaning, maintenance facilities, and logistics.
• Ensure all vehicles are well-maintained, clean, and ready for rental at all times.

Dispatch Management:

• Oversee dispatch operations to ensure timely vehicle delivery and pickup.
• Coordinate with drivers and agents for efficient dispatch processes.

Managing Teams:

• Lead and manage a team of 30-40 employees, including rental agents, drivers, and support staff.
• Provide guidance, coaching, and performance evaluations to team members.

Compliance with RTA Rules:

• Stay updated on UAE RTA regulations and ensure full compliance in all operational aspects.
• Implement RTA requirements related to vehicle inspections, permits, and documentation.

Customer Relations:

• Address customer inquiries, complaints, and requests promptly and professionally.
• Implement strategies to enhance customer satisfaction and loyalty.

Cost Management:

• Monitor operational expenses and implement cost-effective measures.
• Optimize resource allocation to achieve budgetary goals.

Safety and Security:

• Ensure the safety and security of vehicles, employees, and customers.
• Develop and enforce safety protocols and emergency response procedures.

Performance Metrics:

• Establish key performance indicators (KPIs) to assess operational efficiency and effectiveness.
• Regularly analyze data to identify areas for improvement.

Technology Integration:

• Implement and utilize rental management software and tracking systems for fleet and operations management.

Regulatory Compliance:

• Collaborate with regulatory authorities, such as RTA, to maintain necessary permits and licenses.
• Ensure all vehicles meet safety and emission standards.

Business Growth:

• Contribute to business growth by identifying opportunities for expansion, such as opening new branches or diversifying services.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field
• Proven experience (10+ years) in operations management in the car rental industry is mandatory.
• Strong leadership and interpersonal skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency in using fleet management software and other relevant tools.
• Financial acumen and budget management experience.
• Strong communication and customer service skills.
• Knowledge of local and state regulations related to the car rental industry.
• Ability to work flexible hours and handle high-pressure situations.
• Valid driver’s license.